Computerized Medical Practice Management Software

For doctors’ offices, the days of using paper to manage the billing may soon be over. The use of practice management software designed to streamline billing and insurance claims has been the norm for more than a decade. This gives medical office administration specialists the assistance to perform at their best. In 2014, however, the …

Medical Office Phone Etiquette & Techniques

The telephone is one of the most important pieces of communication equipment and is often the first interaction a patient will have with a physician’s office. When patients call the physician’s office, they expect a certain etiquette and for the medical office administrative assistant’s undivided attention. Since the medical office administrative assistant doesn’t know who …